Description
This is a full-time remote role for a Transportation Dispatcher at H&H Trucking and Logistics. The Transportation Dispatcher will be responsible for coordinating and scheduling trucking routes, communicating with drivers and clients, ensuring timely deliveries, and maintaining high levels of customer satisfaction.
Key Responsibilities
Route Planning & Scheduling: Coordinate efficient delivery routes based on orders, traffic patterns, and driver availability. Optimize schedules to meet deadlines.
Communication: Serve as the primary point of contact for drivers, providing them with route details, delivery instructions, and support throughout their shifts. Communicate with customers to provide updates and address any concerns.
Monitoring & Tracking: Use tracking systems and software to monitor the progress of deliveries. Ensure that shipments are delivered according to schedule and comply with company standards.
Problem Solving: Address and resolve issues such as traffic delays, vehicle breakdowns, and customer complaints. Make quick decisions to reroute deliveries or adjust schedules as needed.
Record Keeping: Maintain accurate records of delivery schedules, driver logs, vehicle maintenance, and fuel consumptions. Prepare reports for management as required.
Compliance: Ensure all drivers comply with safety regulations, company policies, and transportation laws.
Conduct regular checks to ensure vehicles are roadworthy and properly maintained.Customer Service: Provide exceptional service by promptly addressing customer inquiries and ensuring a high level of satisfaction with the delivery process./supporting sales.
Collaboration: Work closely with warehouse staff, logistics managers, and other departments to coordinate the movement of goods and improve operational efficiency.
Qualifications
Phone Etiquette, Communication, and Customer Service skills
Experience in Dispatching and coordinating transportation logistics
Ability to prioritize tasks and manage multiple schedules
Strong problem-solving and decision-making abilities
Knowledge of DOT regulations and transportation laws
Attention to detail and accuracy in documentation
Excellent organizational and time management skills
Experience with transportation management systems (TMS) is a plus